Terms & Conditions
By ordering products from Eden by phone or via our website, you are agreeing to be bound by the terms & conditions set out on this page.
Please read these conditions carefully before using this website. By using the edenbeachwear.co.uk & eden4lingerie.co.uk website, you are agreeing to be bound by these terms & conditions.
Eden's acceptance of your order commences when your order is dispatched. At this point the purchase contract starts and you will be sent a confirmation by email.
We accept online payment by debit card or credit card, at the checkout you will have the choice of using one of two payment gateways, Klarna or PayPal.
Orders placed before 3pm Monday to Friday are generally dispatched within 24 hours and orders placed after 3pm on Friday dispatched on Monday unless it's a public holiday, then it will be dispatched on Tuesday, subject to payment and all garments being in stock, should a garment be out of stock, temporarily or otherwise, we will inform you by email and/or telephone and advise you of your options. You will always have the option to cancel your order if you would prefer not wait.
Postage and packing charges:
Flat delivery rate
- UK & Channel Islands £4.60 (delivery 1 to 2 working days) or FREE for orders over £120.00
- Europe £15.00 (delivery 4 to 8 working days) or FREE for orders over £180.00
- Rest of the world £20.00 (delivery 5 to 10 working days) or FREE for orders over £180.00
Orders posted to UK addresses are posted using Royal Mail 1st Class Signed For Service or Royal Mail 24 (a signature will be required).
Orders posted to Europe and the Rest Of The World are posted using Royal Mail International Signed For or Royal Mail International Tracked and Signed For and will require a signature upon delivery, hoverer in some instances we may use an international courier service. We operate a fair postage policy on all international shipments and will refund a rounded up difference if greater than £1.00.
Once we have dispatched an order, we shall update the order status and you will receive an email which will include the Royal Mail or courier tracking reference.
Customers are responsible for any import duties and taxes which may be levied on any shipment outside the UK plus any added charges for Customs clearance. The importation or exportation of some or all of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
We accept no liability for loss or damage to your order.
We accept no liability for delays to your order being delivered, due to someone not being available at the delivery address provided to take delivery or sign for the order. Nor do we accept liability for neighbours accepting or signing for your order.
If you have missed the delivery of your order, it is your responsibility to arrange a re-delivery with Royal Mail (UK customers) or your national delivery service (international customers).
Any orders returned to us because you have failed to collect them from your local delivery office/depot or arrange re-delivery or failed to pay duties/taxes (applicable to international orders) will be subject to the deduction of costs associated to the return in addition to the deduction of the original cost of postage from the refund of the order.
If in the unlikely event of non-delivery of your order, for example, if the full delivery time has elapsed and your order has not been delivered (allow the appropriate delivery time (see guide above) and take into account any public holidays), please email email@example.com.
We will assist you in trying to resolve the issue, however, you will need to demonstrate you have taken reasonable steps to contact your local delivery office/depot to ask if anything is being held for you. If your order is being held, it will be your responsibility to arrange a re-delivery.
If your local delivery office/depot confirm that they do not have your order, we will pursue a claim with Royal Mail or Courier on your behalf for your missing/lost order.
Royal Mail will not consider missing or lost claims until 15 working days after dispatch to a UK address and 30 working days to an international address. The investigation process can take a further 45 days to resolve and may cause a delay in replacing or refunding your order. During the investigation process every effort will be made by us to resolve the issue as quickly as possible and we will keep you updated throughout the process.
VAT, local taxes and duties - EU / International
Orders shipped to EU countries after 1 July 2021 that are £135.00 or greater will be subject to import duties, customs and local taxes levied by the country you are shipping to. As the customer, you will be liable to settle payment prior to the release of your order. For orders under the value of £135.00 that are shipped to an EU country will be shipped with duty paid.
Orders to the rest of the world, may be subject to import duties, customs and local taxes, as a customer, you will be liable to settle payment prior to the release of your order. Eden will not be responsible for duties or taxes.
Any orders returned to us (Eden) due to non payment of taxes or duties or orders that are rejected by you (the customer) due to non payment of taxes or duties will be recharged (by way of a deduction from your refund) for the original cost of postage plus any additional costs incurred.
Returns / Refunds
If for any reason you are not satisfied or happy with any products purchased from Eden simply return them within 30 days from the date of dispatch for either an exchange or refund (less return postage costs). This does not affect your statutory rights.
Products that are being returned must be unworn, unmarked, undamaged and the original tags must be attached and intact. The returned products must be in a fully re-saleable condition, unfortunately, if returned products don’t fulfil this criteria, then we reserve the right to refuse to refund or exchange the product.
For hygiene reasons all products/garments with a gusset should be tried on over your underwear.
If you wish to return anything to us, please fill in the returns slip supplied with your order and enclose this with the returned products.
If you do not have the returns slip, please return the goods to the address below along with the following information:
- Full name & address
- Contact telephone number
- Order number
- Reason for returning
- If you would like a refund or replacement - and details of replacement, if this is required
If you believe that a product you have purchased from us is faulty, it is your responsibility to email us as soon as possible. You will need to give us as much detail as you can about the fault including images.
We will assess the fault and if the claim is upheld we will endeavour to exchange it for an identical product free of charge. If an identical product is unavailable we will provide a refund for the cost of the product. We will also refund postage if the faulty product constitutes the entire order.
You will have to return the faulty product to us in the original packaging along with the original tags. The postage cost associated to returning this product will also be refunded to you.
Eden, c/o 1 Station Cottages, Lytham Road, Moss Side, Lytham, Lancashire, FY8 4NB, UK
We recommend you opt for an appropriate postal service that provides the correct insurance value and traceability as Eden is not responsible for items which are returned that go missing in the postal system.
We'll send you an email to let you know when your return has been received.
Items that can't be returned
Most items bought from Eden can be returned, with the exception of anything listed below:
- Gift Vouchers are non-returnable and can't be exchanged for cash
- Hosiery (tights, hold-up's and socks) are not accepted
Refunds will only be issued via the original method of payment.
Eden Company Information
Our registered office is at the following address:
Eden, c/o 1 Station Cottages, Lytham Road, Moss Side, Lytham, Lancashire, FY8 4NB, UK
Phone: UK 07784 775679 International 00 44 7784 775679
This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.
This website and its content is copyright of Eden - © Eden 2010. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Use of the Eden Website
The information contained in this website is for general information purposes only. The information is provided by Eden and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Eden. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Eden takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.