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Privacy Policy

Eden is committed to ensuring that your privacy is respected and protected.

This privacy policy sets out how Eden uses and protects any personal data gathered from you during your visit to or use of our website.

Should we ask you to provide certain personal data by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

What data do we collect

We may collect the following data:

We never collect your payment details.  This is done by our payment solutions provider Klarna or PayPal.

What we do with the data we gather

We use your personal data:

How do we protect your personal data

We are committed to ensuring that your data is secure.

In order to prevent unauthorised access or disclosure, access to your personal data is password protected.

Our online shop is provided and hosted by EKM.  Any data saved on our website will be stored on EKM servers.  The EKM platform and its content and databases are located on EKM own servers, housed within a secure datacentre in Manchester which is ISO27001 and PCI-compliant, and has BS5979 security on-site.

In addition, you know that your session is in a secure encrypted environment when you see the https:// in the web address and/or when you see the locked padlock alongside the URL.

Who do we share your personal data with

For Eden to provide goods and services we may need to share some of your personal data with trusted third parties, in which we provide only the information they need to perform their specific service; for example

Should we sell, transfer or merge Eden in whole or part to new owners your personal data will, where relevant be transferred to the new owner or controlling party, under the terms of this privacy policy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

When browsing the internet and using online services, this sometimes involves placing small amounts of information on your web enabled device, this includes small files known as cookies. They cannot be used to identify you personally.

Cookies are used to improve services for you.

Specific cookies:

Name

Purpose

Content

Expires

ekm_USERNAME

Temporary cookie generated to test if cookies are enabled on the visitors browser.

TestCookies=ACTIVE&RS=FALSE&
logged_in=USERNAME&ServerID=***

72 hrs (3 days)

ekm_pp_USERNAME

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Unique ID

On Exit

ekm_tmp_ORDERNUMBER

Stores a reference to the visitors order number after an order has been generated.

Unique ID

On Exit

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information, however should you wish to place an order, we require your first name, surname, billing and delivery address and email address.  Without this data we cannot fulfil the order.

Please address all requests to, Eden, 1 Station Cottages, Lytham Road, Moss Side, Lytham, Lancashire, FY8 4NB, UK.

We will respond to all requests within one month.  A fee of £10 will be payable.

Changes to our Privacy Policy

This policy was updated April 2019.  Eden may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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