Delivery & Returns


Orders placed before 2pm Monday to Friday are generally dispatched same day, orders after 2pm will be dispatched next day.  Orders placed after 3pm on Friday are dispatched on Monday unless it's a public holiday, then it will be dispatched on the next working day, subject to payment and all garments being in stock.  Should a garment be out of stock, temporarily or otherwise, we will inform you by email and/or telephone and advise you of your options. You will always have the option to cancel your order if you would prefer not wait.

Postage and packing charges:

Orders posted to UK addresses are posted using Royal Mail Signed For Service or Royal Mail Tracked 24 (a signature may be required).

Orders posted to Europe and the Rest Of The World are posted using Royal Mail International Signed For or Royal Mail International Tracked and Signed For and will require a signature upon delivery, hoverer in some instances we may use an international courier service.  We operate a fair postage policy on all international shipments and will refund a rounded up difference if greater than £1.00.

Once we have dispatched an order, we shall update the order status and you will receive an email which will include the Royal Mail or courier tracking reference.

Customers are responsible for any import duties and taxes which may be levied on any shipment outside the UK plus any added charges for Customs clearance. The importation or exportation of some or all of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We accept no liability for loss or damage to your order.

We accept no liability for delays to your order being delivered, due to someone not being available at the delivery address provided to take delivery or sign for the order. Nor do we accept liability for neighbours accepting or signing for your order.


If you have missed the delivery of your order, it is your responsibility to arrange a re-delivery with Royal Mail (UK customers) or your national delivery service (international customers).

Any orders returned to us because you have failed to collect them from your local delivery office/depot or arrange re-delivery or failed to pay duties/taxes (applicable to international orders) will be subject to the deduction of costs associated to the return in addition to the deduction of the original cost of postage from the refund of the order.

If in the unlikely event of non-delivery of your order, for example, if the full delivery time has elapsed and your order has not been delivered (allow the appropriate delivery time (see guide above) and take into account any public holidays), please email

We will assist you in trying to resolve the issue, however, you will need to demonstrate you have taken reasonable steps to contact your local delivery office/depot to ask if anything is being held for you. If your order is being held, it will be your responsibility to arrange a re-delivery.

If your local delivery office/depot confirm that they do not have your order, we will pursue a claim with Royal Mail or Courier on your behalf for your missing/lost order.

Royal Mail will not consider missing or lost claims until 15 working days after dispatch to a UK address and 30 working days to an international address. The investigation process can take a further 45 days to resolve and may cause a delay in replacing or refunding your order. During the investigation process every effort will be made by us to resolve the issue as quickly as possible and we will keep you updated throughout the process.

VAT, local taxes and duties - EU / International

Orders shipped to EU countries will be shipped DDU (Delivered Duties Unpaid) and will be subject to import duties, customs and local taxes levied by the country you are shipping to.  As the customer, you will be liable to settle payment prior to the release of your order. 

Orders to the rest of the world, may be subject to import duties, customs and local taxes, as a customer, you will be liable to settle payment prior to the release of your order.  Eden will not be responsible for duties or taxes.

Any orders returned to us (Eden) due to non payment of taxes or duties or orders that are rejected by you (the customer) due to non payment of taxes or duties will be recharged (by way of a deduction from your refund) for the original cost of postage plus any additional costs incurred.

Returns / Refunds

If for any reason you are not satisfied or happy with any products purchased from Eden, simply return them within 30 days from the date of dispatch for either an exchange or refund (less return postage costs). This does not affect your statutory rights.

Products that are being returned must be unworn, unmarked, undamaged and the original tags must be attached and intact.  The returned products must be in a fully re-saleable condition, unfortunately, if returned products don’t fulfil this criteria, then we reserve the right to refuse to refund or exchange the product.

For hygiene reasons all products/garments with a gusset should be tried on over your underwear.

If you wish to return anything to us, please fill in the returns slip supplied with your order and enclose this with the returned products.

If you do not have the returns slip, please return the goods to the address below along with the following information:

Gift With Purchase

On occasions we may include a gift with purchase (GWP) as part of a promotion, such gift will be itemised on the returns note enclosed with the order.  The GWP will need to be returned if the all items in the order are returned for a refund.  If any item (ie more than 1) from the order are being retained by the customer then the GWP does not need to be returned.

Faulty Goods

If you believe that a product you have purchased from us is faulty, it is your responsibility to email us as soon as possible. You will need to give us as much detail as you can about the fault including images.

We will assess the fault and if the claim is upheld we will endeavour to exchange it for an identical product free of charge. If an identical product is unavailable we will provide a refund for the cost of the product. We will also refund postage if the faulty product constitutes the entire order.

You will have to return the faulty product to us in the original packaging along with the original tags. The postage cost associated to returning this product will also be refunded to you.

Return address:

Eden, c/o 1 Station Cottages, Lytham Road, Moss Side, Lytham St Annes, Lancashire, FY8 4NB, UK

We recommend you opt for an appropriate postal service that provides the correct insurance value and traceability as Eden is not responsible for items which are returned that go missing in the postal system.

We'll send you an email to let you know when your return has been received.

Items that can't be returned

Most items bought from Eden can be returned, with the exception of anything listed below:

Refunds will only be issued via the original method of payment.