Coronavirus (Covid-19) Business Update
Last updated on 26 March 2020
As Coronavirus continues to impact all of us I wanted to take a moment to reach out to you with an update of what we’re doing right now.
We are following Government guidelines and the wellbeing of all our team members, customers and supply chain partners are our top priority.
We have therefore made a few adjustments to the way we work so if you are unable to reach us by phone during normal business hours please send us an email or use the contact form on our website and we will respond to you as soon as possible.
We wanted assure you we’re still open for business and continue to process all orders placed through our website.
- We will continue to ship domestic and international orders, although some may take slightly longer to arrive as we’ve scaled back the frequency that we ship them to twice a week - Monday and Thursday. We rely on the Royal Mail to deliver your order within the UK and they have also explained that their services are running a bit slower than usual during this unprecedented time. For international shipments, please refer to your own county’s guidelines, but contact us directly with any queries.
- We have extended our returns policy from 30 days to 60 days.
- There will be no delays in processing refunds.
We want to thank you for your support, as it matters more than ever. If you have any questions, please contact us.
Stay safe and well
from Amanda and team Eden x